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  • Walter J

    SYRACUSE, NY | 2020 Buick Encore GX
    Confirmed Service Review
    April 4, 2026
    You guys are good.

    Response from Bill Rapp GMC

    April 5, 2026
    That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
  • Ricky I

    MARATHON, NY | 2026 GMC Sierra 2500 HD
    Confirmed Sales Review
    March 30, 2026
    I have purchased many vehicles over the last 40 years all over NY and PA. I spend several weeks researching what is the best between automakers for me and what is a reasonable cost. For me this is the hardest part. I make calls and visit many dealerships in a 200-mile radius. some would not Give you the time of day until stopped. If i did stop, they would low ball my trade. Some advertise a special lowest but high price and will not move it. Bill Rapp was not one of these dealerships. I had a number in mind for my trade which they honored and a good, advertised price for the vehicle. Not only did my salesman Rocko create a great pre-purchase experience but the buying process was seamless, and customer driven. They handled the buying process tasks with minimal effort on my behalf. Thank you Rocko and all the Bill Rapp GMC team. Your dealership is exceptional and a step above the rest. I highly recommend Bill Rapp GMC!!!
  • Samuel F

    SYRACUSE, NY | 2026 GMC Sierra 1500
    Confirmed Sales Review
    March 30, 2026
    Great experience from beginning to end!!!!!
  • Alfred M

    CANASTOTA, NY | 2026 GMC Sierra 1500
    Confirmed Sales Review
    March 30, 2026
    My sales person was as great listener, addressed my individual needs,
  • Susan H

    SYRACUSE, NY | 2023 Buick Encore GX
    Confirmed Service Review
    March 29, 2026
    Excellent service as always. Dropped off vehicle the night before for an oil change and tire rotation. Vehicle completed timely and ready for pickup when needed. Thanks!
  • Jacob K

    AUBURN, NY | 2026 GMC Sierra 2500 HD
    Confirmed Sales Review
    March 25, 2026
    Rocco and the team at the dealership made my experience great.
  • Daniel F

    CICERO, NY | 2026 GMC Sierra 1500
    Confirmed Sales Review
    March 25, 2026
    Great service!
  • Melissa M

    FULTON, NY | 2026 GMC Terrain
    Confirmed Sales Review
    March 25, 2026
    My vehicle purchase experience was truly excellent and refreshingly seamless. I completed all of my financing ahead of time, and the entire negotiation process was handled efficiently through text messaging, which I greatly appreciated. Communication was clear, professional, and transparent, allowing everything to be finalized quickly without back-and-forth or pressure. When I arrived at the dealership, all of the details we discussed were exactly as agreed—no surprises, no delays. The team was well prepared, respectful of my time, and extremely organized. The in-person portion of the visit was smooth and welcoming, making the final paperwork and vehicle delivery easy and stress-free. The salesperson and staff were knowledgeable, friendly, and genuinely customer focused. The vehicle was ready, clean, and thoroughly reviewed with me before I left, ensuring I was comfortable with all features and next steps. This dealership delivered an exceptional modern buying experience by combining convenience, transparency, and outstanding customer service. I would absolutely recommend them to others and would gladly return for future purchases.
  • Justine M

    LIVERPOOL, NY | 2026 GMC Terrain
    Confirmed Sales Review
    March 24, 2026
    Rocco was very helpful and pleasant to work with.
  • Janine A

    CICERO, NY | 2026 GMC Terrain
    Confirmed Service Review
    March 23, 2026
    Customer service was excellent…very nice and helpful.