Dana V
MANLIUS, NY | 2016 GMC AcadiaAugust 26, 2026BEST service department and body shop! They get me through the stressful stuff with humor and a solid plan of action. Love them!Response from Bill Rapp GMC
August 27, 2026Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!DAVID C
OSWEGO, NY | 2026 GMC Sierra 2500 HDAugust 21, 2026Seven days ago I contacted my sales person to let him know my five year old granddaughter found a knife in a new truck I purchased. He said he would talk to managers and get right back to me. Apparently it’s no big deal because I’ve been ignored. UnacceptableResponse from Bill Rapp GMC
August 28, 2026We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.Karl E
JAMESVILLE, NY | 2024 GMC TerrainAugust 19, 2026Work was done in a timely fashion and staff was extremely friendly and knowledgeableResponse from Bill Rapp GMC
August 19, 2026Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!TODD M
OGDENSBURG, NY | 2026 GMC Sierra 1500August 17, 2026No pressure and no fuss. Great to work with. They gave me a good value for my trade, and I couldn't be happier with the discounts they found for me on my new purchase.Response from Bill Rapp GMC
August 18, 2026Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!AIMEE B
VERONA, NY | 2027 GMC TerrainAugust 14, 2026Rocco and John were both great to work with, very helpful and made me feel comfortable buying a new vehicle.Response from Bill Rapp GMC
August 16, 2026Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Bill Rapp GMC and we hope to see you again soon!Connie G
PHOENIX, NY | 2021 GMC 1500 SierraAugust 14, 2026As always, great service.Response from Bill Rapp GMC
August 16, 2026Thank you for your feedback! We appreciate your support and hope to see you again soon.Oudairath J
JOHNSON CITY, NY | 2026 GMC TerrainAugust 14, 2026So courtesy, got me in so fast when I was making the appointment, the whole team goes above and beyond for me everytime I need them! They make everything so fast and simple!Response from Bill Rapp GMC
August 16, 2026Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Timothy J
CAZENOVIA, NY | 2026 GMC Sierra 1500August 13, 2026Professional and timely.Response from Bill Rapp GMC
August 15, 2026Thank you for your kind words! We hope to be of service to you again in the future. Take care!RICHARD H
NORTH SYRACUSE, NY | 2026 GMC CanyonAugust 11, 2026Rocco and the sales team were excellent great experienceResponse from Bill Rapp GMC
August 13, 2026Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!Peggy A
NORTH SYRACUSE, NY | 2023 Buick Encore GXAugust 8, 2026Went well except they quoted a ridiculous price for a light I neededResponse from Bill Rapp GMC
August 10, 2026Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
