The same friendly faces. An expanded partnership. Here for you after an accident.
An accident is stressful. Knowing who to call shouldn't be. At Rapp of Syracuse, our commitment to you continues long after you drive home. Through our partnership with Northside Collision, we're connecting our customers with collision repair support backed by the familiar team you already know.
Our collision staff have stayed with us, bringing the same friendly service and personal attention our customers have come to expect. This partnership adds resources behind that team, with the goal of making the repair process more efficient and getting you back on the road sooner.
Been in an Accident? Here's Where to Start. For injuries or an immediate emergency, call 911 first.
Once you are safe, contact the Northside Customer Assistance Center at (315) 622-5678 for collision repair assistance. Let the team know you are a Rapp or Auburn Auto Group customer so they can identify your connection to our dealership and help coordinate your next steps. Before arranging vehicle drop-off or towing, confirm the receiving location and instructions with the team.
Familiar People. The Care You Expect. Our partnership with Northside Collision builds on the relationships our customers already have with our collision team. You'll continue to see familiar faces and receive personal attention, with additional support behind the repair process. Our commitment remains the same: helping you feel informed, supported and confident about your next step.
Meet the People Behind the Partnership
Watch Bob and Scott explain what this partnership means for our customers and how we're working together to support you after an accident.
New York law protects your right to choose where your vehicle is repaired. Read the official repair-shop choice notice below. "PURSUANT TO SECTION 2610 OF THE INSURANCE LAW, AN INSURANCE COMPANY CANNOT REQUIRE THAT REPAIRS BE MADE TO A MOTOR VEHICLE IN A PARTICULAR PLACE OR REPAIR SHOP. YOU HAVE THE RIGHT TO HAVE YOUR VEHICLE REPAIRED IN THE SHOP OF YOUR CHOICE". Source
Your choice of repair shop does not change your policy's coverage, deductible or applicable limits. Discuss repair costs and insurance payment arrangements before authorizing repairs. Shop choice does not automatically require an insurer to pay every amount a chosen shop charges. Department of Financial Services
Need Help Taking the Next Step?
Contact the Northside Customer Assistance Center at (315) 622-5678 and mention Rapp Auto or Auburn Auto Group!
1. What should I do after a car accident in Syracuse, NY?
Check for injuries and call 911 if anyone is injured or there is an immediate emergency. Move out of traffic if it is safe, exchange contact and insurance information, and photograph the scene when safe. Notify your insurance company promptly. For collision repair assistance, contact the Northside Customer Assistance Center at (315) 622-5678 and mention that you are a Rapp GMC customer. Confirm the receiving location before arranging towing or dropping off your vehicle.
2. Does Rapp GMC help customers with collision repairs?
Yes. Our support continues after you purchase your vehicle. Through our partnership with Northside Collision, Rapp GMC connects customers with collision repair assistance and guidance on the next steps after an accident. Call (315) 622-5678 and identify yourself as a Rapp GMC customer so the team can help coordinate your repair needs.
3. What does the Northside Collision partnership mean for Rapp GMC customers?
Our partnership adds resources behind the collision team our customers already know. We have retained our friendly collision staff, so you can continue receiving familiar, personal attention. The goal is a more efficient repair process that helps get you back on the road sooner, while maintaining the care you expect from Rapp GMC.
4. Do I have to use the collision repair shop my insurance company recommends in New York?
No. New York Insurance Law § 2610 protects your right to choose your repair shop. The law includes this notice:
"PURSUANT TO SECTION 2610 OF THE INSURANCE LAW, AN INSURANCE COMPANY CANNOT REQUIRE THAT REPAIRS BE MADE TO A MOTOR VEHICLE IN A PARTICULAR PLACE OR REPAIR SHOP. YOU HAVE THE RIGHT TO HAVE YOUR VEHICLE REPAIRED IN THE SHOP OF YOUR CHOICE".
Your policy's coverage, deductible and applicable limits still apply. Discuss repair costs and insurance payment arrangements before authorizing repairs.
5. Who should I call if my vehicle needs towing after an accident?
For an immediate emergency, call 911 and follow instructions from responding authorities. For collision repair assistance once you are safe, call the Northside Customer Assistance Center at (315) 622-5678 and mention Rapp GMC. Confirm the receiving facility, available assistance and drop-off instructions before arranging a tow. Do not drive a vehicle that may be unsafe.
6. How long will my collision repair take?
Repair time depends on the extent of the damage, parts availability, insurance approvals and any additional damage found during disassembly. Our partnership with Northside Collision is intended to make the process more efficient. The collision team can discuss an estimated timeline after evaluating your vehicle and update you if the repair plan changes.
7. Do I need to file a New York DMV accident report if the police already filed one?
Yes, if the crash meets New York's reporting requirements. For a crash occurring in New York State involving injury, death or damage exceeding $1,000 to the property of any one person, you must file Form MV-104 with DMV within 10 days. A police report does not replace your required DMV filing. Notify your insurance company promptly as well.
